Test Bank for A Guide to Customer Service Skills for the Service Desk Professional, 8/e, Knapp
Test Bank for A Guide to Customer Service Skills for the Service Desk Professional, 8th Edition, Donna Knapp, ISBN-10: 0538748532, ISBN-13: 9780538748537
Test Bank: This is not the typical eBook of the textbook. This is the instructor Test Bank used by instructors and teachers to create tests and worksheets. Contains all the potential questions and answers that you will actually see word for words on your exams. All test banks are in electronic format and will be downloaded easily to your computer or phone momentarily after your payment is confirmed. Test Banks usually contains all/any of this type questions with answers: true and false questions, essay questions, multiple choice questions, short answer questions and matching questions.
Title: A Guide to Customer Service Skills for the Service Desk Professional
Edition: 8th Edition
ISBN- 10: 0538748532
ISBN- 13: 9780538748537
File Format: Electronic(.doc,/.pdf,/excel/.rt/.docx..etc). Zipped in the package and can easily be read on PCs and Macs.
You are Buying: Test Bank ! (Not Original Text Book)